Shipping & Returns

Returns & Refunds

Our policy is as follows, we can NOT offer you a refund or exchange on printable items. Since our production partner is outsourced, our policy must run in tandem with their cancellation policy.  This no refund policy includes the following item listings all printable items such as printable wall art, portraits, posters, notebooks, journals, wearable arts, and mugs.  This no refund policy also includes personalized items including but not limited to art trays, canvas bags, etc.

To be eligible for a return on original artworks and gallery purchases only, your item must be unused and in the same condition that you received it.  
Returns must be requested in writing and done so within 15 days of receiving your purchase. It must also be in the original packaging. Customers are responsible for any return shipping costs.  Upon receiving your returned product a refund of 50% of the original paid cost will be refunded.  

Additional non-returnable items:
* Gift cards
* Downloadable software products


To complete your return, we require a receipt or proof of purchase.  All returns must be made in writing via email to returns@p31art.com

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days according to the banking processes.

Late or missing refunds (if applicable)
If you haven’t received a refund after 10 business days of receiving approval, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@p31art.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at returns@p31art.com and send your item to: 279 Mineola Ave, Akron, OH, 44313, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 279 Mineola Ave, Akron, OH, 44313, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.